Integrating JIRA Service Desk with PagerDuty -

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i create pagerduty incident every time customer creates issue of type (fault) on jira service desk. have created jira user email address provided pagerduty, incident created when jira sent invitation pagerduty, seems indicate when jira sends email, pagerduty gets it. added automation rule (issue notifications did not work didn't find way send notification when issue of type created), notify special user every time issue created fault type.

automation rule notify pagerduty user when issue created fault type

but when create issue of type, nothing seems sent pagerduty. have tested sending email directly email address of pagerduty user , worked. have tested notifying user when issue created in jira service desk , worked too. don't know what's wrong can't email sent pagerduty jira service desk. idea of missed?


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