cloudant - Pouchdb Unknown Error -

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i using pouchdb 3.6.0 , syncing cloudant inside chrome app (i.e. clients chrome browser).

the app being used approx 30 users far , of them happy. approx 3 users experiencing ' database encountered unknown error'.

below image of console on problem client, unfortunately difficult debug packaged app, struggling dig deeper - wondering if 403 error normal or not ???

the error message ('database encountered unknown error') produced 

db.replicate.from(systemurl).on('error', function (err) { //console log })

console error


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